Shipping, Order Tracking & Delivery
What is Sundaram’s Shipping Policy?
We at Sundaram strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 5-6 days from the date of purchase depending upon the location of the delivery.
To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:
- Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
- Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
- Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
- In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, please DO NOT accept it and inform us email us at connect@sundarambyshobha.com.
Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing.
For all the purchases of ₹499* or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹60 will be applicable to all orders under ₹499. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
How do I check the status of my order?
Please tap on “My Orders” section under My Account on the Website to check your order status.
How are orders placed on Sundaram delivered to me?
All orders placed on Sundaram are dispatched through one of our courier partners such as Delhivery, Blue Dart, Ecom Express, ShadowFax, XpressBees, Speed Post etc.
Does Sundaram deliver products outside India?
No. At this point, Sundaram delivers products only within India.
Cancellation and Modifications
What is Sundaram’s Cancellation Policy?
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your Card Account on your request.
You can also cancel an order until it has not been packed in our Warehouse. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode.
Can I modify the shipping address of my order after it has been placed?
Yes, you can modify the shipping address of your order before we have processed (packed) it, by calling or writing to us at connect@sundarambyshobha.com.
How do I cancel my Order?
To cancel your order, you can call us on connect@sundarambyshobha.com with your Order Number.
I just requested to cancel my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
Payment Terms
We accept payment through Credit/Debid Card, Net Banking, Mobile wallets, UPI, Cash-on-Delivery. We currently do not accept payment through Cheque or Demand Draft.
For any further queries, please feel free to e-mail us at support@estailo.com or call us at connect@sundarambyshobha.com (11am – 6pm; Mon-Sat)